Policies
Grievance Redressal
How to raise a complaint and what to expect.
Last updated: 10 October 2026. Draft prepared from the Cubinus business plan. Highlighted items [like this] are placeholders to fill in, and the full text should be reviewed by qualified legal counsel before launch.
1. How to raise a complaint
You can reach us by email at hello@cubinus.com, by phone at +91 00000 00000, or through the contact form. Please include your name, contact number, the listing or enquiry reference and a short description of the issue.
2. What happens next
- We acknowledge your complaint within one business day and assign it an owner.
- We keep you updated on the expected next step.
- We aim to resolve it within [number] working days, or tell you why more time is needed.
- Every complaint and its outcome is recorded.
3. Grievance Officer
Name: [name]
Email: [email]
Address: [address]
4. Escalation
If you are not satisfied with the response, write to the Grievance Officer above, quoting your complaint reference. You may also approach the relevant consumer or regulatory authority under applicable law.