Refund & Cancellation Policy
When fees apply and how refunds and cancellations are handled.
1. Overview
Searching, enquiring, shortlisting and visiting through Cubinus are free. A Cubinus service fee applies only on a successful transaction, as disclosed to you in writing before you commit.
2. Before you pay
Before any fee is collected we tell you, in writing: the amount, who pays it, when it is due, what triggers it, and whether and when it is refundable. We ask you to acknowledge this before proceeding.
3. Cancellations
- Visits: you can reschedule or cancel a visit at no charge. Please tell your advisor as early as you can.
- Before commitment: if you decide not to proceed with a space before you accept the fee terms, nothing is payable.
- After commitment: cancellation and refund terms are those stated in the written fee acknowledgement you accepted. [management to define standard terms]
4. When we refund
We will refund a fee, in full or in part as stated in your fee acknowledgement, where for example:
- the space was not available or the owner withdrew after you paid;
- a material fact on the listing was misrepresented to you;
- we charged an amount that was not disclosed or agreed.
5. How refunds are paid
Approved refunds are paid to the original payment method within [number] working days of approval, unless your bank’s timelines differ.
6. Rent and security deposits
Rent and security deposits are paid to the owner under your agreement with them. Their refund is governed by that agreement. Cubinus can help raise the matter with the owner, but does not hold those amounts by default.
7. Raising a refund request
Write to hello@cubinus.com with your enquiry reference. We acknowledge requests within one business day. If you are not satisfied, use our Grievance Redressal process.